Digital workforce in action

Key Use case –RPA

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Finance/Banking

  • Client Onboarding
  • Loan Processing and Validation
  • Account Opening/Closure
  • Card Management
  • Customer Service
  • KYC and Processes
  • Financial Reconciliation
  • Digitization of Structured Paper Forms
  • Audits and Reporting
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Manufacturing

  • Bill of Material Generation
  • Purchase Order Management
  • Invoice Management
  • ERP Management
  • Workflow Management
  • Accounting and Finance
  • Logistics Report Automation
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Insurance

  • Underwriting
  • Claims Processing
  • Claims Verification
  • Data Entry into Applications
  • Policy Issue and Cancellation
  • Forms Registration
  • Policy Administration & Servicing
  • Renewals
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Healthcare

  • Billing
  • Claims Processing
  • Patient administration process
  • Patient data management
  • Patient record reconciliation process
  • Pharmacy Stock Control Updates
  • System Records Updating
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Utilities

  • Meter Reading Validation
  • New account setup
  • Billing and Statements
  • Complaints Management
  • Pricing calculation and Order Entry
  • Inventory records
  • Responding to customer/supplier request
  • Contract management
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Logistics

  • Shipment Scheduling
  • Invoice Processing
  • Order processing
  • Vendor and Customer Onboarding
  • Shipment Costs Calculation
  • Client Communication
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BPO/KPO

  • Responding to Customer Queries
  • Data Entry and Validation
  • Data Manipulation
  • Reconciliations
  • Payment Processing
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Education

  • Enrolment Process
  • Attendance Management
  • Updating of Schedules/Meetings
  • Progress Reports and Scorecards
  • Students Communication
  • Student Servicing