Digital workforce in action
Key Use case –RPA
Finance/Banking
- Client Onboarding
- Loan Processing and Validation
- Account Opening/Closure
- Card Management
- Customer Service
- KYC and Processes
- Financial Reconciliation
- Digitization of Structured Paper Forms
- Audits and Reporting
Manufacturing
- Bill of Material Generation
- Purchase Order Management
- Invoice Management
- ERP Management
- Workflow Management
- Accounting and Finance
- Logistics Report Automation
Insurance
- Underwriting
- Claims Processing
- Claims Verification
- Data Entry into Applications
- Policy Issue and Cancellation
- Forms Registration
- Policy Administration & Servicing
- Renewals
Healthcare
- Billing
- Claims Processing
- Patient administration process
- Patient data management
- Patient record reconciliation process
- Pharmacy Stock Control Updates
- System Records Updating
Utilities
- Meter Reading Validation
- New account setup
- Billing and Statements
- Complaints Management
- Pricing calculation and Order Entry
- Inventory records
- Responding to customer/supplier request
- Contract management
Logistics
- Shipment Scheduling
- Invoice Processing
- Order processing
- Vendor and Customer Onboarding
- Shipment Costs Calculation
- Client Communication
BPO/KPO
- Responding to Customer Queries
- Data Entry and Validation
- Data Manipulation
- Reconciliations
- Payment Processing
Education
- Enrolment Process
- Attendance Management
- Updating of Schedules/Meetings
- Progress Reports and Scorecards
- Students Communication
- Student Servicing