Due to the COVID-19 crisis, the world as we know it has dramatically changed. Each one of us – as individuals, families and businesses, will go into the post-COVID-19 era with a different view of the world. While this pandemic has wreaked havoc all around the globe- in ways that are unprecedented and all-encompassing, than any of us has ever witnessed, it has also presented us an opportunity to change how we approach the game going forward. 

Robotic Process Automation is a relatively new technology that is set to transform the face of various industries. RPA helps in business continuity, resilience and flexibility, especially during a time when available manpower and traditional ways of working are fundamentally challenged. 

The growth in automation isn’t new- industrial robots make up nearly 1 percent of the ‘workforce’ in many manufacturing centres. Besides, Robotic Process Automation is already a multi- billion dollar business

Yet off lately, automation in its many forms has transitioned from the innovation agenda towards a more resilience agenda. 

Automation provides us excellent tools, both, to battle the COVID-19 pandemic and to redefine the new standard in a post-COVID environment. Hospitals are seeing rapid implementation of this disruptive technology to better support employees, and organisations are using automation to meet the demands and challenges caused by the global crisis. 

It’s hard to imagine how people and organizations would have responded to this pandemic a decade earlier. But it’s safe to say, the new reality will have automation at its heart when it finally takes hold. 

RPA’s successful implementation during COVID-19 across different industry verticals has undoubtedly embarked an upsurge in its future demands.

How RPA helps businesses deal with COVID-19 

In recent years, the Robotic Process Automation ( RPA) market has been growing at a fast pace. This pace will increase even further in the coming years. 2020 is the landmark year for smart automation as it continues to show tremendous potential for automating end-to-end business processes.

UiPath’s chief evangelist, Guy Kirkwood believes that with automation you can evolve business models – to scale up robots rather than scale down human workers.

By leveraging the power of RPA, you can easily delegate complex processes to automation and stop worrying about the accuracy.

RPA companies are helping organisations with their current-day needs, such as assisting healthcare organizations that are at the forefront of this pandemic to automate COVID-19 test reporting, product ordering, and clinical data checking.

In addition, bots and automation are being used to help organizations- including airlines and travel agencies handle unprecedented call centers volumes and assist supply chains in various different ways. With so much disruption at a global scale, IT departments are dealing with more remote workers than ever, and automation is easing tasks such as service ticketing. 

Robotic Process Automation can contribute significantly to mitigate business disruption. To effectively manage such a transition, several organizations are on the move to accelerate digital transformation. 

After all, digitization by leveraging RPA amounts to increased operational efficiency. According to a recent Bain survey, a vast majority of 84% of the companies across various industry verticals intend to take steps to drive automation initiatives.

The figure is even more impressive in the financial sector- 95%. Even during the early outbreak of the virus, organisations in the financial world depended on automation to support claims and revenue management, after almost 60% of the back office employees were put on administrative leave.

RPA- Key to Digital Transformation post COVID-19

As we come to terms with an entirely new reality, software robots will assist businesses and enterprises to pivot and stay successful in the longer run. Automaton can help you seamlessly adapt and conquer the ‘new normal’ in various ways, some of which are listed below: 

Supporting a Remote Workforce 

By leveraging RPA, companies can ensure streamlined processes, higher productivity, and a stronger sense of connection among employees. RPA offers a raft of benefits for businesses struggling with the challenges posed by COVID-19. 

Every organization has clerical, time-consuming tasks that requires accuracy and speed, but does not require any thoughtful decision-making. Unattended robots are a natural fit for tasks such as scanning, cutting and pasting, updating the same data in multiple places, moving data around, assembling, and performing simple and repetitive tasks. Unattended bots, running on back-end servers, can handle just about any rule-based task with enhanced accuracy by interacting with applications. 

Eliminating Cyber Security Risks 

RPA eliminates cyber security risks and allows more efficient cyber operations to be conducted. It mitigates risk exposure by reducing the time required to respond to incidents, and decreases attack service by implementing security checks, whenever compliance exceptions are identified.

Reducing Operational Costs

Robotic Process Automation is a brilliant tool to implement cost reduction. By automating time-consuming business processes at the front and back office, companies can put their team’s bright minds into situations that entail key decision-making.

By performing less repetitive tasks, RPA lets your workforce do more for your business. After all, automation serves to empower human beings to do their best creative and strategic work. 


Given the changes currently underway, we can already see the emergence of a new world. Businesses that do not jump on the digital transformation bandwagon will suffer and remain paralyzed.

Automation is set to transform the future of work. At Tevince, we believe that the pandemic accelerated developments that were already in place, especially the rolling-out and scaling of RPA and other intelligent automation initiatives. Digitalization via RPA will enable a more robust, flexible and adaptable business operating model to support ongoing operations, both during and after COVID-19.

The automation work today is set to pave the way for a better future tomorrow. Drop us a line to drive digital transformation for your business with end-to-end RPA implementation.